At Swift Print, we've implemented the following terms and conditions to ensure that our business runs smoothly. If you have any questions or concerns regarding these terms and conditions or your order, we invite you to contact us by email at email@example.com or by phone on 08 6296 5411.
1. Supplying Your College or School Information & Preparing for Printing
1.1 Once you submit your order to Swift Print, you will receive a guide outlining how to proceed. This guide is essential as it details what information, graphics and other items we need to complete your project. This guide also details when and where the materials and information should be submitted.
1.2 Your school or institution is required to submit all school information, logos, graphics, content, photographs and other materials within 14 days of placing your order and signing the order form. Adjustments to this 14 day timeframe can be arranged, but you must contact us to discuss. New information, logos, content, photographs, graphics and other materials can be supplied up until the date of the first print run.
1.3 All text should be supplied within a Microsoft Word document. It should be edited prior to submission to Swift Print. We are not responsible for any typographical errors that are contained within the content that is submitted to us.
1.4 If you have specific formatting or layout requirements for your project, you must supply a hard copy proof depicting the desired layout or format.
1.5 Clients can submit up to 6 images for inclusion in your personalised cover.
1.6 Clients are responsible for ensuring that they have appropriate permission or hold the copyright to any images, artwork, graphics, content and other materials that are submitted to Swift Print for inclusion in one of our print products. It's also wise to obtain permission from the parents of any students who are depicted in photographs or any student-supplied content. Swift Print accepts no liability for copyright infringement or any other claims that result from failure to seek out appropriate permission for content, graphics and images.
1.7 Images and logos must be supplied at 300dpi in JPG, EPS or TIF format.
1.8 Clients are responsible for supplying the proper Pantone or CMYK colour codes. If you cannot provide this information, please provide a copy of current school letterhead/business cards and we will attempt to match the colour as closely as possible.
1.9 Clients are required to check, sign and return all proofs to the Swift Print design team within the specified timeframe. Delayed approval or a delay in the submission of required content, graphics or other materials may result in the loss of your delivery date guarantee. Additional fees may also apply.
1.10 Your school information will be reformatted to complement our diary design. This may involve a slight change in style elements. If you have any specific formatting requests, please provide these preferences in writing or supply hard copy proofs that depict your specifications.
1.11 You must ensure that the details specified on your order are complete and accurate. If you discover an error, please contact us immediately. Swift Print will make an effort to correct any mistakes for which the client is at fault. But we cannot guarantee that these errors can be corrected after we have accepted your order.
2. Proofreading, Revisions & Corrections
2.1 Swift Print will provide your school or college with a proof copy in PDF format. This will be sent out via email. You will receive a proof of the generic portion of the diary and the customized elements that are specific and unique to your school. Once you've reviewed and signed off on the proof, no additional changes can be made.
2.2 We will assume that your school is satisfied with the proofs as-is if we do not receive revised proofs by the stated deadilne.
2.3 Please double check to ensure that your school's contact person is available for the proofing process during term 3 and term 4. If we cannot contact your designated contact person, we will attempt to contact another staff member and we will assume that they have the authority to make decisions and sign our documentation.
2.4 Once you receive the proofs, please contact us immediately with any questions, concerns or problems.
3.1 All school/university information must be supplied within 14 days of signing the order form. This 14 day period may be reduced if your order has been submitted late in the season.
3.2 All proofs must be reviewed and returned within the specified timeframe, which will be noted on the proofing form that will be sent alongside your proofs.
4. Charges, Payments and Refunds
4.1 A 50% non-refundable deposit must be submitted within 7 days of signing your order form. We will send you a tax invoice for this amount. All payments should be made payable to Swift Print. If you have any questions, please contact us to discuss.
4.2 Orders that are received during the month of July and have the final artwork approved by 31 July will be eligible for a 10% discount.
4.3 Orders that are received during the month of August and have the final artwork approved by 30 August will be eligible to receive a 5% discount.
4.4 Failure to meet these deadlines will result in ineligibility for our discounts.
4.5 Final payment of the remaining 50% of your balance is due within one week of delivery. Your final invoice will be sent in December to allow for finalisation of your payment in time for the due date.
4.6 Fees are non-refundable and if your school or university opts out at any time, you will be liable for the total fee for your order.
4.7 Delivery is included for our Metro Swift Print diaries and while we do our best to deliver on schedule, we cannot guarantee a particular delivery date due to factors that are beyond our control.
5. Order Changes
5.1 There is no penalty if your school/college opts to increase your order quantity prior to the point at which your project's artwork has been submitted to print. But please note that increasing your order size may result in an additional deposit which will be due immediately.
5.2 Clients may opt to reduce the size of their order prior to printing, but please note that we cannot refund your deposit. Any overage in the deposit will be deducted from the final amount due.
5.3 Extra fees will apply to any changes that are made after your project's artwork has gone to print. We will provide new price quotes on an individual basis.
6. Receiving Your Order & Acceptance
6.1 Upon receiving your order, you should immediately check the contents to ensure you have received the proper order and to ensure that the contents match your order specifications.
6.2 Upon delivery, your school/college will receive a Diary Acceptance Form which must be signed and returned to Swift Print within 2 business days. If we do not receive the form within 2 days, we will assume that your school has accepted and/or received the order.
6.3 Contact Swift Print immediately if you notice any printing and binding errors.
6.4 Your order will be delivered to the address that is indicated on your order. Please double check to ensure this address is correct.
7.1 Any and all price quotes are valid for a period of 30 days from the date the quote is provided.
7.2 Swift Print reserves the right to increase quoted prices to account for changes in specifications which result from the client's request or by necessity, as deemed necessary by Swift Print. We may also increase the quoted price to cover any additional expenses which can result from poor directions, errors on the part of the client or lack of instructions.
8.1 We may suspend work on your project due to circumstances beyond our control (including, where appropriate, but without limitation, labour dispute, damage to or loss or failure of machinery, supply restriction, accident, hostilities, acts of God, Government control, adverse weather and shortage of carriage or shipping facilities) and cases where we are prevented or hindered from performing our obligations.
8.2 If we exercise our right of suspension for a period of three months or more, then the client is entitled to cancel their contract via written notice. In this scenario, our liability will be limited to the repayment of all sums paid under the contract in respect to goods which have not been delivered or services which have not been performed.
8.3 Pursuant to our policy of continuous improvement, Swift Print reserves the right, without notice and without affecting the validity of the contract, to make changes in materials, dimensions and design that we believe to be reasonable and desirable. We may also make revisions to comply with any applicable safety or other statutory or regulatory requirements or which do not materially affect their quality or performance. Whenever possible, a Swift Print representative will discuss these changes with the client before we commence work.
8.4 We retain the copyright, all patents and other industrial property rights in our designs, data sheets, packaging and literature. No licence thereunder (except as to the use for which our goods and/or services are supplied) shall be implied.
9.1 Swift Print reserves the right to use your school/college’s diary for any future promotional purposes.
9.2 Details about you and/or your company will be retained in electronic and paper format. These details will only be accessible to Swift Print and our staff for general business purposes, marketing and research. If you do not wish to be contacted for marketing purposes, please notify us.
Any and all questions can be directed to Swift Print's customer service staff, which is available Mondays through Fridays from 8:30 a.m. to 5:30 p.m. We can be contacted via email at firstname.lastname@example.org or by phone on 08 6296 5411.
Swift Print Terms and Conditions
Unit 6/1 Locke Lane
Entry off Comserv Loop
Phone: 08 6296 5411